Being a respectful customer to auto repair companies is not an insult to the auto repair business. It’s vital when a car owner wants to get what they paid for and expects to be treated with skill, honesty, and respect. (Watch the video below for more insight).
Being an attentive consumer in this industry will save one money by avoiding unnecessary repairs. The following tips—and more!—will help a car owner to become a better customer:
Ask for clarity on any service procedures or parts required to complete the service. If something isn’t explained clearly but is supposed to be included in the cost of the vehicle’s services, ask for clarification at your next visit, so you know exactly what will be done and how much it will cost.
Use open questions instead of yes-or-no questions when getting information about services or parts needed for the vehicle(s). Essentially, open questions work like this: “I’d like to know if we need these parts.” If there’s no reply, go ahead with asking another question about that topic, so there’s no misunderstanding about what one would need next time around. For more details call home!